Serie N° 70: Gestión del conocimiento en tecnología de la información: Análisis de la experiencia en el sistema de Bibliotecas de la UC.

Abstract

Basics concepts about strategic management are given and then is analyzed the reality in IT area of the UC Library System following the internal analysis structure proposed in a strategic formulation model, which includes analysis of: resourses and capabilities, VRIO, value chain, knowledge management, through analysis of activities, core competences and the process of knowledge creation, intellectual capital management through analysis of competences and staff skills, their structure and key relationships. Finally, determine which intangible assets are identified, it includes virtuous circle of value creation, which must be maintained, and vicious circles of loss of value, which must be corrected.